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SUPPORT CENTER

Frequently Asked Questions

 

1. What determines my price?

Great question! There are a few determining factors associated with price.

– The product chosen

– The product color and print colors

– The upgrades you have selected

– The order quantity (quantity breaks for apparel begin at 18)

Allow us to help you with a complimentary custom quote. Give us a call and tell us exactly what you are looking for. 800-944-5187

 

2. Can I change/cancel my order?

Upon submitting your order, our team begins working to get it to you as soon as possible. But, things change. While we may not be able edit an existing order, it may be possible to cancel your original order and apply the merchandise credit to a new order.

To cancel your order, please contact us immediately by phone. 800-944-5187

 

3. How long will it take to receive my product?

Processing and shipping times are determined by the product and quantity ordered.

Our sales team is happy to provide you with a processing and shipping time based on the product(s) you would like to order. Please contact us at 800-944-5187 or Info@californiacanopy.com

 

4. Can I request custom artwork and a quote?

Absolutely! Simply call or email us and share exactly what you would like to order. We will then create custom designs and a detailed price quote based on your order needs. 800-944-5187 or Info@californiacanopy.com

Design Studio

 

1. What is the Design Studio?

California Canopy Design Studio is a feature created for you to make your very own custom product designs on a number of products.

Whether you are a coach, parent, teacher, administrator or volunteer, this is a space to bring your ideas and vision to life. Use one of over 100 pre-made designs and logos or upload your own.

Start Designing

 

2. Can I use any logo in my design?

Unfortunately, you cannot. Legally we can welcome logos that you or your designer have permission to use. Trademarked logos will be reviewed and the person ordering will be contacted to confirm permission of use.

If at any time a trademarked logo is used and printed, California Canopy holds no responsibility and will not held liable.

On the plus side, California Canopy Design Studio offers hundreds of logos and designs you can use to create your own custom product masterpiece.

Start Designing

 

3. Will I receive a pre-print proof to review?

Yes. Upon completing your order, California Canopy Design Team will review your design and email you a pre-print proof for approval, as well as anything else we would like to bring attention to before proceeding.

 

4. Can I share my design?

Absolutely! Upon creating your product design in the PAS Design Studio, click the Save & Share button and send your design to a friend, colleague, coach, teammate or family member via email or social media.

Ordering

 

1. How can I request a custom quote?

Simply call or email us and share exactly what you would like to order. We will then create custom designs and a detailed price quote based on your order needs. 800-944-5187 or Info@californiacanopy.com

 

2. I’m in the middle of designing, can I get help?

Need assistance while using the design studio? Give us a call, we are happy answer any questions or provided step by step instructions on what to do next. 800-944-5187

You can also request a custom quote within the Design Studio by clicking “Get A Quote”.

 

3. Do you accept Purchase Orders

California Canopy works with many educational and government agencies where we accept purchase orders prior to processing. Contact us for more details and questions.
800-944-5187

 

4. What are your payment methods?

Our payment methods include:

  • All major credit cards (Visa, Mastercard, Discover & American Express)
  • Paypal
  • Purchase Orders (upon approval)
Printing

1. Can you match my logo/artwork colors?

California Canopy can match your logo/artwork color(s) to a Pantone color(s) that will best suit your needs. If you already know your Pantone color(s), simply provide it in the Design studio under Finalize “Add Notes” or in the View Cart section at check out.

Should you need help locating the best matched Pantone color(s), our team will be happy to review your design and help you choose the best color for your needs. Please note there may or may not be a small fee for this service. To request assistance with color matching, please contact us. 800-944-5187

 

2. I don’t have a high resolution image for print.

California Canopy understands that not all artwork and logos may be available in high resolution files that are necessary for quality print.

Should you need help recreating your image so it can be used for print, we are happy to provide this service for a fee, which varies depending on design.

Upon purchasing recreated images, you will receive high resolution file(s) that you can use again and again for other print and design needs.

 

3. What are my printing location options?

California Canopy offers a number of products that you can personalize with your design. Each product will offer different print location(s) based on the size and shape of the product.

Though our design studio highlights most print location, we are happy to discuss any additional print options you would like to explore. We love customizing and are happy to help you create exactly what you are looking for. Please note that added print locations may include additional fees.

To request or learn more about print location options, contact us. 800-944-5187 or Info@californiacanopy.com

Products and Size

 

1. What’s the best way to search for products?
California Canopy loves to make things easy, that is why we created a products tab at the top of our website. Simply select a product category from the drop down: Custom Canopies, Apparel, Marketing & Signage or Promotional Items and quickly locate exactly what you are looking for.
Don’t see the product you want? Contact us, we’re happy to help! 800-944-5187 or Info@californiacanopy.com

 

2. The product I want doesn’t come in the sizes or colors I need
California Canopy understand that you have a vision and we want to help you create it, that is why we work with a number of manufacturers that offer many different products, sizes and color options.
If you don’t see what need, give us a call and we will do our best to help you locate it. We love to work our magic! 800-944-5187

Shipping and Returns

 

1. What is your return policy?

Due to the custom nature of your order, as custom-printed items are made especially for you, we are unable to accept returns. Although we cannot accept returns on these custom printed products, California Canopy will happily replace items at their discretion should they arrive damaged or if the quality is unsatisfactory.

 

  • Please allow proper time to receive your replacement. All items must pass through quality control before being accepted for replacement. Those items that fail this inspection will be returned to the customer without replacement issuance. We reserve the right to charge the customer for return shipping costs.

 

  • No replacements will be honored without meeting the preceding conditions.

– Report of any damage or unsatisfactory quality is made within 48 hours of receiving your order.

– For your protection, we strongly recommend that all returns be sent back by a traceable carrier (UPS, FedEx etc.). Customer is responsible for all costs related to replacement shipping.

– After the replacement is approved, the customer will be contacted.

– If the issue relates to a broken part or an apparent defect, please refer to our warranty policy as outlined in the Warranty Information provided below.

– If you have any additional questions, feel free to contact us. 800-944-5187 or Info@californiacanopy.com

 

2. Do you ship Internationally?

California Canopy does not ship outside of the United States. We ship within the 48 contiguous United States. We apologize for any inconvenience.

 

3. When can I expect to receive my order?

Processing and shipping times are determined by the product and quantity ordered.
Our sales team is happy to provide you with a processing and shipping time based on the product(s) you would like to order. Please contact us at 800-944-5187 or Info@californiacanopy.com

Free Services

 

1. Design Studio
California Canopy Design Studio is a feature created for you to make your very own custom product designs on a number of products.

Whether you are a coach, parent, teacher, administrator or volunteer, this is a space to bring your ideas and vision to life. Use one of over 100 pre-made designs and logos or upload your own.

Start Designing

 

2. Custom Design and Price Quote

California Canopy would love to help you create the custom product design you are looking for. Simply call or email us and share exactly what you would like to order. We will then create custom designs and a detailed price quote based on your order needs. 800-944-5187 or Info@californiacanopy.com

 

3. Fundraising Store Setup

California Canopy wants to help you raise money for your favorite team, community group, organization or cause selling custom branded apparel, promotional items and more.
To have your custom fundraising store designed, simply click on our Fundraising tab and complete the form at the bottom of the page and we’ll get started.

Start Designing

 

4. Inspiring Stories

Do you have an inspiring story you would like to share?

California Canopy loves positive, inspiring and motivational stories and we’d love to hear yours and write a blog or create a video about it.

If you or someone you know would like to share their story, please contact our team and we can make plans to learn all about the wonderful message you would like to share. 800-944-5187 or Info@californiacanopy.com

Warranty

 

1. Do you have a warranty policy?

California Canopy offers a warranty on Wholesale Custom Canopies.

 

California Canopy® manufacturer of California Canopy Custom Canopies warrants to the original retail purchaser who provides a dated sales receipt-each part of the PAS Custom Canopy to have a warranty for a period of ONE year (depending on the model) after the date of original purchase. This warranty applies only for normal and expected uses, as determined by the manufacturer. California Canopy obligation and liability under this warranty is limited to the repair or replacement (at its option) of the product or its parts, after its own review and examination.

 

RETURN ADVISORY —
Before returning any part or product to California Canopy or its designated representative, please contact us to obtain specific return shipping instructions. All shipping costs must be prepaid at customer’s expense and PAS is not responsible for products damaged in transit.

 

CONDITIONS—
This warranty shall be void as to any product which has been altered or modified in any manner. PRODUCTS MUST BE CHECKED AND VERIFIED WITHIN 48-hrs of DELIVERY for WARRANTY TO BE VALID. This warranty does not apply to damages caused by wind, rain, or other forces of nature, nor to accidental or deliberated damage of the product, nor to use of the product that does not conform with the product instructions. This express warranty is provided in lieu of all other warranties, expressed or implied. California Canopy in not responsible for minor blemishes to the canopies during transit.

 

Disclaimer: In no event shall Play California Canopy be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products.

 

2. Are canopy bags also under warranty?

California Canopy canopy storage bags with wheels are not a warranty item, however we are happy to provide replacement bag details should there be a need.

 

3. Who do I contact if I have a warranty question?

California Canopy custom canopies are constructed with the highest quality materials and are thoroughly inspected before being shipped. Should have any questions or concerns, please contact us. 800-944-5187

California Canopy custom canopies are backed by a 1 warranty.

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CONTACT US

  • California Canopy
    40335 Winchester Rd. Suite E231
    Temecula, CA 92591
  • Give us a call at
    1-800-944-5187
  • Email us at
    Info@californiacanopy.com
  • Monday through Friday
    9:00 am to 5:00 pm

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